Dispirited: A business school professor studies the world's worst airline

Published on April 16, 2015

Professor John Paul Rollert turned his experiences flying Spirit Airlines into a case study in business ethics. "The downgrade by Skytrax coincided with a five-year period when Spirit led all major U.S. airlines in the number of complaints filed with the Department of Transportation," he writes for New Republic. "Between 2009 and 2013, passengers on Spirit were nearly three times as likely to file a complaint as passengers on any other airline, and more remarkable yet, each year the volume of complaints grew."

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